Enterprise Customer Success Manager, Americas
$125,000–$215,000 year
RemoteUnited States or Boston, Massachusetts, United States
Job Summary
Build strong, meaningful relationships with customers and proactively seek to understand their business objectives. Drive engagement and adoption throughout the full customer journey, from kickoff to renewal and expansion. Own a book of business to include renewals and expansion opportunities while educating customers on best product usage to maximize value. Champion customer needs internally to advocate for them and influence the product roadmap. Relentlessly focus on solving customer challenges by communicating specific benefits and best practices of CodeRabbit. Own customer-facing communications to ensure a professional and concise message, and develop periodic reviews for customer leadership. Travel about 25% of the time to meet with customers.
Required Qualifications
- At least 5 years of experience in customer success or account management
- Technical competency to understand CodeRabbit's software and build strong relationships with highly technical prospects and key business stakeholders
- Customer Obsession: a passion to deliver a high-quality customer experience and a curiosity to help solve their problems
- Strong knowledge of the customer success space, including experience with negotiations and procurement processes
- Comfortable and proficient with various sales methodologies such as MEDDPICC, SPICED, and Command of Message
- Ability to establish trust at the CxO level as well as with software development practitioners
- Familiarity with modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor
- Excellent communication skills: business fluency in spoken and written English
- Ability to travel about 25% of the time to meet with customers
Desired Qualifications
- Experience with code review processes and tools
- Familiarity with AI, software developer, and open source technologies
- Experience with GTM at early-stage, high-growth, VC-backed startups
- Familiarity with Git providers, e.g. GitHub, Bitbucket, GitLab, Azure DevOps
- Familiarity with observability, RCA, and debugging practices
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