Enterprise Customer Experience Manager (West Coast)

Enterprise Customer Experience Manager focused on Enterprise customers. Own the customer relationship from post-sale through renewal and expansion, lead renewals, pricing conversations, retention efforts, and expansion recommendations. Act as the primary owner of the value narrative, coordinate with stakeholders, and ensure the right work happens at the right time. This role is not a technical delivery role; responsibilities emphasize relationship management, risk identification, and collaboration with Support and Technical CSMs to drive value and renewals. The position supports remote, distributed teams and emphasizes ownership, judgment, and clear communication to drive customer outcomes and revenue growth.