Enterprise Customer Experience Manager

Own the experience for a portfolio of enterprise customers, ensuring consistent engagement and measurable value realization. Build trusted advisor relationships with executive and senior stakeholders across customer organizations. Guide enterprise customers through onboarding, adoption, optimization, renewal, and expansion readiness. Serve as the central point of coordination across sales, product, services, support and leadership teams. Lead internal account strategy discussions to ensure alignment of engagement plans, risk mitigation, and growth opportunities. Capture and communicate voice-of-the-customer insights to influence product roadmap discussions and operational improvements. Monitor customer health indicators including adoption, engagement, satisfaction, and business outcome achievement. Identify opportunities to strengthen customer advocacy through references, case studies, advisory boards, and industry speaking opportunities. Drive proactive engagement using customer insights, telemetry, and lifecycle analytics to anticipate customer needs and address risks early.