Enterprise Architect – Networking Support & Services
On-site · Bengaluru, Karnataka, India
Job Summary
Define and drive enterprise architecture for networking customer support and service platforms, ensuring seamless, scalable, and integrated customer experiences. Align technology strategy across digital portals, automation solutions, Salesforce, and enterprise systems to support end-to-end service delivery. Design end-to-end architecture across customer portals, support systems, and backend platforms; drive API-first, microservices, and event-driven architectures. Architect solutions for customer support journeys, self-service, and omnichannel engagement; enable guided experiences, case management flows, and lifecycle journeys. Govern security, data, and integration standards; partner with engineering, product, and support teams to influence solution delivery and vendor/platform selection.
Required Qualifications
- 15–18 years of experience in enterprise architecture or senior technology roles
- Strong experience in customer support platforms, Salesforce, and enterprise integrations
- Expertise in APIs, microservices, cloud platforms, and automation technologies (RPA/BOTs/APA)
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