Enterprise Applications Administrator, Information Systems
On-siteWinston-Salem, North Carolina, United States
Job Summary
Manage Workday Security Administration by designing and maintaining role-based permissions and user access controls across tenants. Collaborate with functional areas to evaluate, test, and implement Business Process changes for Workday Student and HCM. Act as the primary liaison for integration support, triaging complex system issues and managing tenant environments including Sandbox. Perform Tier-2/3 troubleshooting for escalated tickets and root cause analysis on system errors. Leverage Artificial Intelligence tools to enhance productivity, automate routine tasks, and streamline technical workflows. Provide mentorship to team members and plan new system enhancements while ensuring data confidentiality. Work full-time with availability for after-hours support and on-call rotation.
Required Qualifications
- Bachelor's degree in Computer Science or a related technical field
- Six to twelve years of relevant professional experience
- Extensive hands-on experience with Workday administration, specifically Workday Student and/or Workday HCM
- Deep understanding of Workday Security architecture and the Business Process (BP) framework
- Strong proficiency in leveraging Generative AI tools (e.g., Gemini) to accelerate technical research, streamline workflows, and boost daily productivity
- Proven ability to triage and troubleshoot enterprise system integrations
- Ability to act as an effective translator and liaison between non-technical functional users and highly technical developers
- Ability to work autonomously
- Effective time management, prioritization, and decision-making skills when managing multiple competing projects and timelines
- Knowledge of superior customer service standards and practices
- Availability to work after hours and/or weekends and on-call, as specified by the supervisor
Desired Qualifications
- Bachelor's degree in STEM fields
- Workday Pro Certification(s) in Security, Student, or Integrations
- Familiarity with higher education administrative business processes and student lifecycles
- Understanding of web application protocols and API troubleshooting (REST/SOAP)
- Familiarity with ticketing and agile tools such as Jira or Freshservice
- Familiarity with Workday EIBs, Core Connectors, and/or Workday Studio
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