Enterprise Application Administrator II
$66,000–$78,000 year
HybridDes Moines, Iowa, United States
Job Summary
Implement and configure enterprise applications including nCino, Salesforce, and Sandbox by gathering business requirements, managing user profiles, security roles, and access controls. Execute system upgrades, patches, and releases while monitoring health, ensuring data integrity, and maintaining compliance with regulatory standards. Collaborate with business units and vendors to support Treasury, Private Banking, and Operations staff, troubleshoot end-user issues, and optimize workflows through automation and process improvement initiatives. Conduct training sessions, maintain documentation, and assist with reporting and data analysis to drive operational efficiency.
Required Qualifications
- 2+ years of experience administering nCino and/or Salesforce or other CRM systems, or administration of business systems, or enterprise level applications
- 3+ years of bank operations, enterprise systems administration, or equivalent experience
- nCino Administrator Certification - required in first 18 months
- Salesforce Certified Administrator
Desired Qualifications
- Understanding of nCino, Salesforce, and Sandbox platform architecture
- Experience with Salesforce Flow, security model, and reporting
- Experience supporting banking operations
- Experience with system configuration and business process optimization
- Experience supporting enterprise software implementations
- Experience with reporting and dashboards & data management
- Experience with systems integrations
- Business Process Improvement
- MS Power Apps
- Project related
- Experience with data visualization tools (Power BI, Tableau) or other PowerApps/Platforms
- Building workflows and dashboards
- API's and system integrations
- Microsoft 365
- Change Management processes
- IT Service Management tools
- Reporting tools
- Identity Access Management
- Ability to identify and review KPIs and performance metrics to drive improvements
- Business Process Improvement understanding
- Excellent problem-solving, analytical, and critical thinking skills
- Ability to pivot and remain agile amongst various projects and tasks
- High level knowledge of Microsoft 365/Office products, data collection and mining systems, and Excel including document creation with an advanced understanding of formulas, filters, macros, charts, pivot tables, data graphs, and sharing data related information
- Ability to navigate SharePoint to build and update content on sites, pages, and document libraries
- Ability to prioritize and execute tasks in a time sensitive environment. Maintain a very high level of accuracy and on-time delivery
- Strong problem-solving skills, and the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Ability to effectively train and support business users on applications and tools
- Have a keen intellectual curiosity with an innovative, positive, and self-directed attitude. An inquisitive mind with the combination of technical skills, motivation to learn, and the soft skills to work with the varying personality types in a dynamic environment
- Utilization of Onboarding or Account Opening Systems (including nCino)
- Core Banking Applications (FIS, IBS)
- Document management systems
- Imaging platforms
- Customer relationship management (CRM) systems
- Treasury management applications
- Enterprise workflow and automation platforms
- Learning management systems
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