Enterprise Account Manager - UAE
HybridDubai, Dubai, United Arab Emirates
Job Summary
Drive Merchant ROI by crafting development plans that generate tangible revenue and optimize checkout flows through deep-dive analyses of payment data. Conduct performance optimization to increase acceptance rates, reduce false declines, and proactively identify upsell opportunities to expand share of wallet. Act as the primary post-integration contact and trusted advisor for C-level stakeholders, navigating difficult conversations to resolve complex pain points and build high-touch relationships that reduce churn. Partner with Sales, Integration, Legal, and Product teams to ensure seamless merchant experiences while advocating for our brand as a global payment strategy expert. This role requires at least four years of B2B enterprise payments experience, with a focus on hitting financial targets and driving expansion revenue within our high-performance commercial team in Dubai.
Required Qualifications
- At least 4 years of experience in a B2B Enterprise Account Management or Relationship Management role within a payments or digital first business
- Strong knowledge of payment technologies, e-commerce and future trends in the financial ecosystem
- Proven ability to hit financial targets, reduce churn, and drive expansion revenue (upselling/cross-selling)
- Experience handling high-pressure situations and pushback from difficult or demanding enterprise stakeholders
- Comfortable using data to tell a story; you can turn complex transaction data into actionable recommendations for a merchant
- Exceptional English communication skills
- Ability to influence at all levels of an external organization
Desired Qualifications
- Arabic is a plus
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