Enterprise Account Manager Team Lead
HybridLondon, England, United Kingdom
Job Summary
Lead a high-performing team of Enterprise Account Managers by mentoring staff, conducting 1:1 coaching, and driving performance against renewal, retention, and expansion targets. Balance hands-on account management with strategic oversight, including managing a select portfolio of strategic accounts, executing Customer Success Plans, and leading end-to-end renewals. Quantify value realization, analyze account health to mitigate churn, and triage technical issues while collaborating cross-functionally to influence product prioritization. Report on team KPIs and business metrics to senior leadership, ensuring alignment on long-term customer success and revenue growth.
Required Qualifications
- 5+ years of experience in Account Management in a B2B SaaS or technology-driven company
- Minimum of 1-2 years of experience leading a team
- A proven record of achieving or surpassing renewal and expansion targets
- Exceptional communication, coaching, and relationship-building skills
- Strong analytical and problem-solving abilities
- Must have experience with MEDDIC
- A proactive, collaborative approach and the ability to influence cross-functional teams
- Passion for developing people, improving processes, and delivering exceptional customer value
- This is a full-time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday
Desired Qualifications
- Experience using HubSpot CRM is highly desirable
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