Enterprise Account Manager
HybridDurham, North Carolina, United States
Job Summary
Own and grow relationships with enterprise clients by deeply understanding their business objectives, identifying expansion opportunities, and ensuring long-term value realization. Lead upgrade and renewal negotiations, conduct executive-level business reviews, and develop account growth plans that align customer objectives with ServiceTrade's solutions. Build trusted relationships with C-suite stakeholders, provide consultative guidance, and coordinate across sales, delivery, engineering, and marketing to deliver a seamless customer experience. Forecast, negotiate, and close complex business while maintaining a healthy pipeline. Identify risk accounts and address potential issues to maximize retention and minimize churn. Increase customer investment through expansion, upsell, and cross-sell initiatives. Requires 5+ years of enterprise account management experience and 25%+ travel for in-person meetings.
Required Qualifications
- 5+ years of enterprise-level account management experience
- 5+ years experience selling saas based, business critical solutions into complex/niche verticals
- Mastered sales methodologies
- Proven track record of success, hitting goals and President's clubs on multiple occasions
- 25+% travel expected within the geographical territory for in-person prospect and customer meetings
- Must reside in one of the states listed to be considered
- Must be authorized to work in the U.S.
Desired Qualifications
- Directly selling solutions into our industry or an industry-adjacent field
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.