Enterprise Account Manager
HybridParis, Île-de-France, France
Job Summary
Own the deployment programme for a European automotive dealer group, embedding with pilot agencies to tailor the product before sequencing setup, configuration, and training for hundreds of sites. Lead regional supervisors through the rollout plan, manage the migration tracker, and protect the hard cut-over date while building a prioritised backlog for product feedback. Drive adoption across thousands of users, track usage by agency, and act as the group's business partner to understand stock turn and margin. Retain and renew the largest contract while expanding AI agents into daily operations, turning this account into a model for the enterprise dealer-group playbook.
Required Qualifications
- 5+ years in enterprise account management in B2B SaaS, owning a small number of large, complex, multi-site customers — not a broad portfolio
- You have carried retention and growth on an account that mattered to your company
- You have run a multi-site deployment, not inherited one post-go-live
- A rollout you personally planned and delivered: the sequencing, the readiness criteria, the training plan, the tracker, the escalation path
- You can lead people who don't report to you
- You set direction through clarity and credibility rather than authority
- Genuinely hands-on
- You are comfortable being the most operational person in the room, doing training sessions yourself, sitting with end users for a full day, and being reachable when a site has a problem
- Credible in two very different rooms
- A technical and contractual conversation with a group IT director
- A full day in a dealership with a used-vehicle manager who has no interest in software
- Product instinct
- You are genuinely interested in how the product works
- You can arbitrate configuration versus build
- You are comfortable telling a customer no and explaining why
- Native-level French
- Fluent English
- Willingness to be in the field
- Expect roughly one to two days a week travelling across France during the migration phases
- Regular travel to the group's other European markets
- Continued field presence afterwards
Desired Qualifications
- Automotive retail experience — used vehicles, DMS, stock, pricing, listings, leads
- A further European language is a strong advantage
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