Enterprise Account and Project Manager
$90,000–$135,000 year
HybridToronto, Ontario, Canada
Job Summary
Own our most important enterprise relationships as the primary, senior point of contact, driving retention, renewals, and growth while maintaining accurate account records in HubSpot. Partner deeply with customer product and clinical teams to understand their goals, then lead enterprise onboarding and go-lives from kickoff through launch, coordinating configuration and internal resources. Own delivery and project management by coordinating with Engineering and Product to keep committed work on track, translating customer needs to internal teams and setting clear expectations. Run the account cadence by leading QBRs, regular check-ins, and status reporting with a repeatable process, surfacing risks early and keeping stakeholders aligned. Start within 30 days in a hybrid role based in Toronto.
Required Qualifications
- Proven enterprise account management experience
- Experience owning senior, complex client relationships
- Accountability for client success
- Strong project management background
- Experience running software or delivery projects
- Experience working hand in hand with engineering and product teams
- Ability to coordinate technical delivery without writing code
- Exceptional customer-facing presence
- Credibility and calmness with senior client stakeholders, product owners, and clinical teams
- Ability to hold multiple workstreams
- Ability to keep stakeholders and timelines aligned
- Ability to drive things to done without dropping details
- Excellent communication skills in writing and in person
- Organization
- Proactivity on risk
- Ability to get ahead of problems and communicate early
- Comfort in ambiguity
- Ability to help build a playbook from day one
- Availability to start within ~30 days
- Hybrid work capability (2-3 days in Toronto)
- Ability to travel occasionally for customer meetings, partner discussions, and industry events
Desired Qualifications
- Bilingual French / English
- Experience in healthcare, pharmacy, or another regulated / clinical environment
- Experience managing enterprise SaaS accounts and integrations
- Agile / Scrum experience
- Familiarity with Jira
- Familiarity with HubSpot
- PMP certification
- Scrum Master certification
- Prior startup or high-growth experience
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