Enrolment Specialist (Remote)
RemoteSingapore or Malaysia
Job Summary
Drive enrolment, retention, and conversion rates across existing and new locations by professionally handling enquiries and registrations for all Write Edge services. Manage Open Houses to ensure tight follow-up and service delivery while developing new processes and protocols for student enrolment. Lead change projects and events to improve customer engagement and recruit new students, collaborating with Marketing and Customer Relations to develop accurate information for parents. Optimise CRM workflows in Hubspot, design process maps, and generate analytics reports to streamline business operations and enhance decision-making. Work one weekend weekly in a fast-paced environment, supporting the Head of Operations to expand the Singapore and Malaysia markets.
Required Qualifications
- Availability to work one weekend
- Proficiency in CRM, Sales and Customer Service
- Tech savvy and proficient with Google Suite
- Excellent communication skills, both written and spoken
- Resilience in a fast-paced environment, with the ability to work independently
- Strong interpersonal skills, including handling client feedback professionally
- Demonstrates leadership skills and have the ability to drive impact
- Adaptable and strong customer focused approach
- Strong administrative skills, tech-savviness and proficiency with Google Suite
- 5 days work week (4 weekdays and 1 weekend)
Desired Qualifications
- Bilingual
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