Enrollment Specialist
On-siteLewisville, Texas, United States
Job Summary
Process new applications submitted through the SIS, send bulk messaging to interested families, and guide families through the enrollment process to secure required documents. Collect and analyze enrollment data, enter immunization records to maintain TEA compliance, and request student records via the Texas Records Exchange system. Build relationships with parents, school staff, and leadership while resolving system and enrollment issues in a timely manner. Respond to all communications via phone, email, and text to provide a positive customer service experience, listen to complaints, and offer solutions. Manage multiple priorities, attend team meetings, and provide feedback to enhance the enrollment experience. Some travel is required to support STAAR testing.
Required Qualifications
- Accredited Senior High School Diploma or General Equivalency Diploma/GED
- Experience with office support in a fast paced, customer based environment
- Two years of customer service experience
- Two years of office experience with a focus on recordkeeping with experience in maintenance of student records in a public school environment
- Strong ability to develop and maintain effective working relationships with students, families, office team, teachers, administration, and outside district personnel
- Strong customer service skills via phone, email, text, and in-person for parents, students and staff
- Must have familiarity with a variety of computer applications, including Google Suite of products
- Ability to follow verbal and written instructions ensuring attention to detail
- Ability to collect, analyze, and present data on enrollment
- Ability to manage multiple priorities effectively, while prioritizing tasks daily
- A solid work ethic and the ability to work independently in an in-person or remote setting
- Flexibility to work evenings and weekends to meet the demands of the department
- Bilingual proficiency
- Being authorized to work in the U.S.
Desired Qualifications
- Associate's or Bachelor's Degree
- Two years of customer service experience
- Two years of office experience with a focus on recordkeeping with experience in maintenance of student records in a public school environment
- Bilingual proficiency
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