Enrollment Specialist
$43,992–$43,992 year
On-siteMcKinney, Texas, United States
Job Summary
Complete Medicaid Waiver enrollments, identify needs, and develop individualized plans to connect individuals with appropriate medical, social, vocational, and educational resources. De-escalate crisis situations and address complaints with a professional, trauma-informed approach while maintaining clear communication with families, regulating entities, and external agencies. Document all engagement and service notes in the electronic health record within two business days, ensuring precise responses to Health and Human Services Commission requests and timely completion of extension requests. Build positive relationships with local resource agencies and community stakeholders to reduce barriers and improve outcomes for individuals with intellectual and developmental disabilities.
Required Qualifications
- Must have reliable transportation and a valid driver's license
- A bachelor's or advanced degree from an accredited college or university preferred
- an associate degree in a social, behavioral, human service, or health-related field including, psychology, social work, medicine, nursing, rehabilitation, counseling, sociology, human development, gerontology, educational psychology, education, and criminal justice, AND one year of paid or unpaid experience with individuals with intellectual or developmental disabilities
- a high school diploma or certificate recognized by a state as the equivalent of a high school diploma, AND two years of paid or unpaid experience with individuals with intellectual or developmental disabilities
- Work experience in a LIDDA or IDD provider services preferred
- The ability to organize and prioritize a variety of assignments while managing time and productivity
- Ability to assess individual needs, to coordinate services, and to communicate effectively
- Knowledge of the social services system and the ability to connect individuals with appropriate services
- Ability to write clearly and professionally on all services and internal communications
- Ability to think clearly and logically while dealing with potentially dangerous and/or emotional situations
- Ability to respond to individuals with patience, empathy, and understanding
- Organized, detail-oriented, and computer-proficient
- Ability to demonstrate strong multi-cultural competency
- Bilingual (English/Spanish) preferred
Desired Qualifications
- A bachelor's or advanced degree from an accredited college or university preferred
- Work experience in a LIDDA or IDD provider services preferred
- Bilingual (English/Spanish) preferred
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