Enrollment Specialist - Contractor
Remote
EXPIREDRemoteContractSmall
ContractSmall
Job Summary
Conduct outbound and inbound calls to enroll patients in Vivo Care's Home Monitoring Program, educating them on remote patient monitoring and chronic care management. Guide new patients through the setup of medical devices like blood pressure machines and pulse oximeters over the phone. Investigate equipment problems, troubleshoot issues, and provide resolutions to ensure an exceptional patient experience. Collaborate with the Enrollment Manager to achieve company objectives while maintaining high attention to detail and strong listening skills. This 90-day contract includes potential for extension and offers growth opportunities.
Required Qualifications
- Phone or Call Center experience
- Technical aptitude to pass our typing and computer literacy test
- You are internally driven, motivated to prove yourself, and want to see your contributions make a real impact in people's lives
- You are also comfortable communicating with patients over the phone, overcoming objections, and have good problem-solving skills
- Patience and exceptional listening skills
- Pay close attention to detail
- Dedication to finding a resolution
- Confidence in multitasking
- "Challenge accepted" attitude
- Own equipment with a hard-wired (Ethernet) connection with at least 50 Mbps download / 10 Mbps upload speed
- Personal device with at least an Intel i5 (10th Gen or newer) / AMD Ryzen 5 (or equivalent) processor, 8 GB RAM
- Noise-canceling headset with microphone for professional call quality
- A secondary monitor (in addition to your main screen)
Desired Qualifications
- Enrollment/Medical Sales experience
- Medical Assistants
- Bilingual preferred (Spanish)
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