Enrollment Services Associate
On-site · Reno, Nevada, United States
Job Summary
Enrollment Services Associate responsible for delivering timely, accurate information to prospective and enrolled students, conducting interviews, guiding them through programs, and supporting matriculation. Duties include scheduling interviews, communicating program outcomes and financial considerations, maintaining up-to-date notes in the student information system, collaborating with the Student Finance team, ensuring compliance with recruitment laws, and achieving performance metrics. Requires high-volume customer service experience, strong communication and organizational skills, and the ability to work with diverse campus programs (onsite, blended, and online).
Required Qualifications
- Bachelor degree preferred
- Associate degree required
- Minimum of 3 years of high-volume, fast-paced customer service experience
- Prior Enrollment Services/Admissions or non-durable sales experience a plus
- Proficiency with Microsoft Office Suite (Outlook, Word, Visio, Excel, PowerPoint)
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