Enrollment Services Assistant
$48,817–$48,817 year
On-siteNew Brunswick, Canada or Us, Île-de-France, France
Job Summary
Provide exemplary frontline customer service while assisting students with enrollment services across multiple functional areas. Enter, verify, and research student records information using the College's Enterprise Resource Planning system. Assist prospective students with ESL assessments, credit and non-credit class information, and class registration while advocating for their needs. Address inquiries and conduct outreach activities in person, by phone, or via email. Utilize the document imaging system for electronic records management, completing related scanning and linking tasks. Perform cashiering functions required in the department. Attend divisional and department meetings as directed. Work 35 hours per week, Monday through Friday from 11:00 a.m. to 7:00 p.m.
Required Qualifications
- High school diploma or equivalent
- Three (3) years of customer service experience in an educational environment, social service agency, or in the private business sector
Desired Qualifications
- Associate Degree
- Experience in one area of student services, such as admissions, registration, student records, financial aid or student financial services
- Ability to work efficiently in a fast-paced work environment, with demonstrated multitasking and problem-solving skills
- Excellent interpersonal, verbal, written communication skills
- Ability to work independently and within a team-oriented setting
- Ability to use discretion and judgment
- Bilingual (English/Spanish)
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