Enrollment Manager - Delaware and New Jersey
RemoteUnited States
Job Summary
Lead the enrollment team within a state or region to ensure the highest quality service for self-directing participants and referring entities. Generate leads and cultivate relationships with case managers, brokers, and independent facilitators to drive enrollments and achieve growth goals. Oversee the enrollment process from initiation through processing while troubleshooting issues for staff and external customers. Provide daily direction, manage employees, and conduct regular performance feedback and coaching. Train new participants on the GT Caregiver App and other tools, assist with DocuSign and GT Enroll documentation, and evaluate processes to improve operational efficiency. Assist the Director with staffing, training, scheduling, and reward programs while maintaining accurate communication on enrollment status.
Required Qualifications
- High School Diploma or GED
- At least 3 years of related experience
- Bachelor's degree, preferred
Desired Qualifications
- Excellent written and oral communication skills
- Extensive experience in working on complex projects with critical thinking and problem solving
- Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing
- Demonstrate the ability to balance work pressure with time management skills
- Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities
- Experience in working, initiating, and maintaining a highly effective team
- Competent in the use of Microsoft programs and the Internet
- Competent use of Excel
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