Enrollment Coordinator (Bilingual Spanish)
$58,240–$58,240 year
On-siteBayside, New York, United States or The Bronx, New York, United States
Job Summary
Act as the initial point of contact for individuals and families calling to inquire about entry into services. Gathers initial information from callers, assesses referral needs, and directs inquiries to appropriate regional Enrollment Specialists or alternative service types. Enter demographic data into the enrollment platform and mail or email specific enrollment packets to new inquiries. Support Enrollment Specialists with engagement calls to ensure families complete necessary documentation. Log call activity and notify specialists of individuals assigned to their queue while maintaining detailed knowledge of OPWDD services and community support systems. Requires most of the day on the phone in a fast-paced environment. Bilingual English/Spanish required.
Required Qualifications
- Excellent customer service skills
- Strong communication skills including verbal and written communication skills
- Strong interpersonal skills
- Strong organizational skills
- Bilingual English/Spanish
- Must be able to spend most of the day on the phone
- Ability to operate in a fast-paced environment
Desired Qualifications
- Associate degree
- 2+ years of experience working with people with IDD
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