Enrollment and Matching Specialist - Part-time
$41,600–$47,840 year
HybridChicago, Illinois, United States
Job Summary
Conduct enrollment and matching for volunteers and children/families from initial inquiry through match introduction, including scheduling interviews, writing assessments within 48 hours, and presenting matches to gain approval. Foster professional relationships with partners and community organizations to drive recruitment and ensure seamless transitions. Monitor progress toward baseline capacity goals of 10 interviews, 10 assessments, and 5 matches monthly, while coordinating match introduction meetings and managing files. Work collaboratively with the Manager of Enrollment to strategize on bottlenecks and assist with high-priority scheduling. Requires flexibility for evening and weekend work, two days in the office, and travel across Cook, DuPage, Lake Counties, and Northwest Indiana.
Required Qualifications
- Bachelor's degree in social services, psychology or related field
- 1-2 years of child development experience
- At least 2 years of professional experience in case management, social service or related field
- Must understand and articulate the agency mission and describe program offerings
- Excellent oral and written communication skills including appropriate phone and email etiquette
- Strong facilitation/presentation/public speaking skills
- Must be customer focused, friendly and engaging
- Interviewing and assessment skills are a must
- High level of efficiency and organization, ability to manage time effectively and efficiently and handle multiple tasks
- Excellent attention to detail and organize work style
- Ability to work both in a team and independently with exercising good judgment, sound decision making and problem-solving skills
- A strong commitment to quality and results
- Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook)
- Flexibility to frequently work on evenings and weekends
- Must have access to reliable automobile
- Valid driver's license
- Auto insurance
Desired Qualifications
- Bilingual (English/Spanish) Preferred (written and spoken proficiency)
- Experience with database software (Salesforce), preferred
- Bilingual (fluent Spanish), preferred
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