Enrollment and Billing Dental Insurance Coordinator
$43,680–$47,840 year
HybridConcord, New Hampshire, United States
Job Summary
Assures data integrity by accurately entering enrollment data into the custom enterprise system based on underwriting, eligibility, and group contract criteria. Responds to customer inquiries received via phone, email, fax, or letter while providing information on underwriting funding, eligibility group guidelines, and the Group Admin Portal. Facilitates eBilling for the risk business by researching, identifying, and resolving errors, and manages the billing process through preparing and mailing risk bills, collecting accounts, and conducting billing audits. Performs group enrollment audits to make eligibility adjustments and collaborates with Third Party Administrators and employer groups to reconcile discrepancies and update records. Works Monday through Friday with a hybrid schedule, training on premises for up to six months before transitioning to two days per month.
Required Qualifications
- Associate's Degree in Business, General Studies, Communications, or related field
- at least one year of related experience
- equivalent combination of training, experience, and/or education
- Computer proficiency
- Microsoft Office Suite proficiency
- authorization to work for any employer in the United States without sponsorship now and in the future
- Monday - Friday, 8:45 a.m. - 4:45 p.m. schedule
- 37.5 hours per week
- pre-training on premises at Concord, NH headquarters for up to 6 months
- hybrid work arrangement of 2 days/month
Desired Qualifications
- compassionate
- resourceful
- critical thinking ability
- adaptability to changing situations
- independent work capability
- collaborative team environment skills
- technological proficiency
- quick learning of new systems and processes
- ability to follow established guidelines and direction with accuracy
- flexibility
- accountability
- strong organizational skills
- outstanding interpersonal abilities
- customer-focused professional background
- experience delivering exceptional service
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