English-Speaking Customer Support Specialist | Financial Services
On-siteLisbon, Lisbon, Portugal
Job Summary
Deliver outstanding customer support in English across chat, phone, and email, resolving account-related and technical inquiries with clarity, professionalism, and empathy. Work with sensitive financial information, ensuring accuracy, privacy, and compliance while collaborating with experienced teams to enhance customer experience and internal processes. Maintain a fluent English communicator (C1C2 level) with a minimum of one year in banking, fintech, or financial customer service. This on-site role requires presence in Lisbon with flexibility for 24/7 rotating shifts. Join a supportive team environment at the heart of innovation shaping the future of digital finance.
Required Qualifications
- Fluent English communicator (C1C2 level)
- Minimum 1 year of experience in banking, fintech, or financial customer service
- Exceptional attention to detail
- Problem-solving ability
- Customer focus
- Comfortable working on-site
- Flexibility for 24/7 rotating shifts
- Local candidates based in Lisbon only
- Presence in the city
Desired Qualifications
- Irish accent
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