English speaking Customer Support Operator
RemoteUkraine or Odesa, Odessa, Ukraine
Job Summary
Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner. Provide accurate product information while addressing concerns with empathy, document interactions in the CRM system, and troubleshoot issues or escalate complex problems as needed. Maintain a positive demeanor when handling difficult customers, collaborate with departments to resolve cases, and track feedback to improve services. Meet performance targets for response time, resolution rate, and satisfaction metrics. Full-time role (40h/week, Mon-Sat 9:00–22:30) based in Odesa or remote. Fluent English required; multilingual skills and CRM experience preferred.
Required Qualifications
- Fluent English communication skills, both written and verbal
- Proven customer service experience in a corporate or support environment
- Strong interpersonal and communication skills with the ability to connect with diverse customers
- Excellent problem-solving abilities and a customer-focused mindset
- Demonstrated patience, empathy, and active listening skills
- Proficiency with computer systems and basic software applications
- Ability to manage multiple inquiries simultaneously and prioritize effectively
- Strong time management skills and ability to work independently
- Ability to remain calm and professional under pressure
- Full time (40h a week)
- Monday-Saturday 9:00am - 22:30pm (8h)
- 2 days a week days off
- Work location: Odesa office or remotely
Desired Qualifications
- Experience with CRM software or ticketing systems (preferred)
- Multilingual capabilities (preferred)
- Experience working in a remote or distributed team environment (preferred)
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