English speaking Customer Support Operator
Remote · Moldova or Chisinau, Chișinău Municipality, Moldova
Job Summary
English-speaking Customer Support Operator in Chișinău, Moldova. Respond to customer inquiries via phone, email, chat, and other channels; provide accurate information about products and services; document interactions in CRM; troubleshoot issues and escalate as needed; follow company protocols; identify customer needs and deliver personalized solutions; maintain professionalism with frustrated customers; collaborate with teams to resolve issues; monitor customer feedback and meet performance targets for response time, resolution rate, and satisfaction; requires fluent English, strong communication, empathy, and problem-solving; previous CRM/ticketing experience preferred; remote/hybrid work setup with in-office options in Chișinău or Balti; full-time position with standard 40-hour week.
Required Qualifications
- Fluent English communication (written and spoken)
- Proven customer service experience in a corporate or support environment
- Strong interpersonal and communication skills
- Excellent problem-solving abilities and a customer-focused mindset
- Demonstrated patience, empathy, and active listening
- Proficiency with computer systems and basic software applications
- Experience with CRM software or ticketing systems (preferred)
- Ability to manage multiple inquiries simultaneously and prioritize effectively
- Strong time management and ability to work independently
- Remote or distributed team experience (preferred)
- Multilingual capabilities (preferred)
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