English Speaking Customer service Rep.
RemoteUnited States
Job Summary
Respond to customer messages on Instagram, Whatnot, email, and other platforms while providing excellent service and maintaining a positive customer experience. Assist customers with shipping updates, order questions, missing packages, product inquiries, and repack information, then track orders and organize customer data. Keep detailed records of interactions, communicate updates clearly with the VividSportsVault team, and handle occasional outbound follow-ups. Maintain professionalism and a friendly attitude in all interactions, manage basic social media presence to keep pages active, and resolve concerns quickly. Requires strong written and verbal English with a clear American accent, previous customer service experience, and the ability to multitask and work independently.
Required Qualifications
- Strong written and verbal English communication skills with a clear American accent
- Friendly, professional, and customer-focused attitude
- Strong communication and problem-solving skills
- Ability to multitask and manage multiple conversations at once
- Comfortable using Instagram, Whatnot, email platforms, and online systems
- Strong organizational skills and attention to detail
- Ability to work independently and respond in a timely manner
- Social media experience (Instagram, Facebook, Etc.)
- Reliable, motivated, and team-oriented
Desired Qualifications
- Previous customer service experience preferred
- Experience with e-commerce or online customer support is a plus
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