English customer account advisor - Programa de discapacidad
On-site · Bogotá, Bogota D.C., Colombia
Job Summary
Customer Account Advisor role based in Bogota for US customer support, delivering chat, email, and phone assistance across peak sporting events. Focus on compliance with licensing requirements, responsible gaming, and accurate handling of inquiries through internal tools. Requires C1 English, strong communication, multitasking in a fast-paced environment, and the ability to work evenings, some weekends, and holidays. Emphasizes in-house collaboration, customer-centric problem solving, and a commitment to delivering an exceptional customer experience within the online gambling industry.
Required Qualifications
- C1 English level
- Proficiency in chat, email, and phone support
- Ability to work evenings, some weekends and holidays
- Compliance with licensing requirements
- Strong verbal and written communication
- Attention to detail and meticulousness
- Multitasking in a fast-paced environment
- Proficiency with internal tools
- Advocating for responsible gaming
- Team collaboration and proactive customer service
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