(English C1) Technical Support Consultant, VPS & Trading (Global, remote)
RemoteSerbia or Bulgaria
Serbia or BulgariaRemoteContractMid LevelMedium
ContractMid LevelMedium
Job Summary
Deliver outstanding technical support via emails and chats while building strong customer relationships and maintaining deep understanding of client solutions. Handle sensitive customer data with care and security, apply latest customer happiness practices, and communicate with developers and cross-functional specialists to meet KPIs. Keep up with evolving tools and technology, specifically VPS setup, Windows Server administration, and trading platforms like TradingView and NinjaTrader. This role is part of a global Intelligent Support-as-a-Service leader partnering with industry leaders like MasterCard and Calm.
Required Qualifications
- Excellent English communication skills (at least C1 level)
- Experience in a technical support role
- Experience with VPS setup and management
- Strong understanding of Windows Server administration
- Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Desired Qualifications
- CRM systems expertise
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