Engineering Manager, NOC Automation and Custom Tools
$136,000–$232,000 year
Remote · United States
Job Summary
Engineering Manager, NOC Automation & Custom Tools to lead a software team building internal tools for the Network Operations Center. Responsible for delivering frontend and backend applications across private and public cloud environments, automating operational workflows using orchestration, APIs, and AI-assisted solutions, applying AI patterns (RAG, semantic search), ensuring observability, security, and production readiness, and partnering with cross-functional stakeholders to translate operational pain points into scalable software solutions.
Required Qualifications
- Bachelor’s degree in computer science or a closely related field, or equivalent practical experience
- 5+ years of software and/or infrastructure engineering experience in production environments
- 2+ years of people management experience leading software engineers
- Hands-on experience developing and delivering full-stack applications
- Experience building and operating software in cloud-based environments, including private and public cloud contexts
- Experience implementing or managing CI/CD pipelines and modern software release practices
- Strong proficiency in Python and JavaScript, with substantial experience in Node.js and React
- Experience with relational databases such as PostgreSQL, MySQL, Oracle, or similar
- Experience with CI/CD tools such as Jenkins, GitHub Actions, Harness, GitLab CI, or similar
- Familiarity with infrastructure as code and deployment automation tools such as Puppet and Terraform
- Strong understanding of observability practices, including monitoring, logging, alerting, dashboards, and operational health metrics
- Experience designing and evaluating AI-enabled workflow automation, including RAG, semantic search, vector stores, prompt engineering, A2A concepts, human-in-the-loop review, and enterprise tool integration patterns
- Familiarity with MCP or similar context and tool invocation frameworks
- Strong understanding of secure software development practices and access-controlled internal application design
- Strong people leadership capabilities, including coaching, delegation, feedback, conflict resolution, and team development
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