Engineering Executive
On-siteBengaluru, Karnataka, India
Job Summary
Manage global incidents and work orders through incident management software, ensuring timely updates, escalations, and post-incident reports with detailed root causes. Handle facilities service requests via D365/CFS tools, assigning tasks, coordinating responses, and preparing daily, weekly, and monthly reports on call status and recurring issues. Remotely monitor mail, voice, and Iconics alarms for critical systems, escalating faults per SLA and compiling shift-based records. Prepare weekday/weekend work permits, end-of-work reports, and ad-hoc analyses while collaborating with engineering and facilities departments to meet performance targets.
Required Qualifications
- Knowledge and penchant for using technology tools in delivering day-to-day tasks
- Excellent Organization, Time Management & prioritizing skills
- Attention to detail
- Fluent spoken and written English language
- Collaborative mind set
- Demonstrate flexibility in working with a team
- Customer-centric focus
- Superior organisational skills to manage daily activities effectively
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