Engineering Director - Ecommerce (All Genders)
Hybrid · Madrid, Madrid, Spain
Job Summary
Engineering Director for Acquisition & Retention leads the end-to-end engineering strategy and execution for large-scale software enabling customer acquisition, retention, loyalty, pricing, and customer engagement. Responsible for AI-enabled SDLC enhancements, system reliability, scalability, and observability; mentoring engineering leaders; promoting cross-location collaboration; and ensuring financial discipline (OPEX/CAPEX) and governance (security, privacy, compliance). Partners with Product, Design, Analytics, and Business teams to deliver high-impact experiences, with a focus on delivering measurable improvements in cycle time, MTTR, deployment frequency, and quality KPIs. Role requires senior-level leadership, a track record of managing complex organizations, and a penchant for applying AI/automation to improve productivity, quality, and operational efficiency. Hybrid work setup based in Madrid with international collaboration across offices.
Required Qualifications
- 15+ years of software engineering experience
- 7+ years managing large engineering organizations with engineering managers and architects
- Experience defining and delivering technical strategy across AdTech, MarTech, Loyalty, Pricing, and Customer Data ecosystems
- Strong product and business partnership
- Effective communication, judgment, and decision-making skills
- Ability to lead across organizational boundaries and manage ambiguity
- Experience with AI and automation technologies that enhance engineering productivity
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