Engineering - Dallas - Associate, Systems Engineering - 10515654
On-siteDallas, Texas, United States
Job Summary
Manage production systems for Microsoft products including Office 365, Exchange Online, Azure Active Directory, and Windows Server by coordinating with architecture, product owners, and development teams. Engineer and implement solutions while ensuring monitoring, regulatory, and system management requirements are met. Handle incident and problem management, schedule environment changes, and provide subject matter expertise as an escalation point for first and second-level support teams. Apply knowledge of system automation, Data Loss Prevention, and email security products to triage critical issues and perform root cause analysis. Support System and Network Infrastructure through ITIL processes, configure Windows and Linux operating systems, and write clear documentation for product onboarding and troubleshooting.
Required Qualifications
- Master's degree (U.S. or foreign equivalent) in Applied Computer Science, Computer Engineering, Information Systems/Technology, or related field
- Bachelor's degree (U.S. or foreign equivalent) in Applied Computer Science, Computer Engineering, Information Systems/Technology, or related field
- one (1) year of experience in job offered or in a related role
- three (3) years of experience in job offered or in a related role
- utilizing Microsoft Exchange and Exchange Online technologies
- email routing and security software including SMTP Gateways, Sendmail, Postfix, Proofpoint Protection Server, Anti-Malware, Spam and Phishing defenses
- triaging production system and environmental issues and providing timely and accurate postings to other dependent teams
- supporting System and Network Infrastructure though Incident, Problem and Change Management ITIL Processes
- working on and triaging at least three distinct critical system issues at once
- providing guidance to lower-level support teams and serving as an escalation point for issues and producing documentation and training to these teams
- network technologies including DNS and TCP/IP
- configuring, running, maintaining and troubleshooting products that operate on Windows or Linux operating systems, including but not limited to Exchange and Microsoft Office
- operating system (Windows or Linux) platform administration
- configuration management systems including PowerShell DSC (Desired State Configuration)
- automation of Exchange installation, configuration, operational management, and monitoring, all using PowerShell
- automation of routine tasks using Python or Powershell
- performing root cause analysis of critical issues by collaborating with various vendors
- writing clear concise documentation as a result of product onboarding or troubleshooting
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