Engineer QMPP C

Respond promptly to customers upon detection of potential quality issues in the field or on the production line by addressing quality reports received via email or official portals. Manage analysis of sensors with functional failures to identify root causes and coordinate containment activities at customer plants when deviations are detected. Participate in cross-functional teams to develop structured problem-solving analyses (8D, A3, 5 Whys, Ishikawa) and submit clear, accurate reports to customers within defined timelines. Ensure implementation and verification of immediate, corrective, and preventive actions while maintaining constant communication to ensure timely closure of CQTS cases in SAP. Prepare presentations for Customer Quality escalations and support internal, customer, or certification audits. Perform analysis of warranty data, trends, and forecasts to drive continuous improvement.