Engineer, Infrastructure Service Management

AV and collaboration support for enterprise-wide conference spaces and events, delivering hands-on, high-touch assistance for Microsoft Teams Rooms and hybrid meeting environments. Responsibilities include onsite and remote support for conference rooms and executive spaces, real-time troubleshooting during live meetings, pre-meeting room validation, end-to-end event support (setup, testing, live operation, teardown), streaming/recording workflows, and end-user training. The role emphasizes cross-functional collaboration with IT, Facilities, and vendors to standardize room designs, maintain documentation and SOPs, ensure security/compliance, and drive reliability and user experience across multiple sites (Bethlehem, NYC area, and Holmdel) with up to 25% travel. Candidates should have extensive AV hardware knowledge (cameras, mics, DSPs, displays, control systems), expertise in enterprise collaboration platforms, strong problem-solving under time pressure, and the ability to operate independently in a multi-site environment, including incident management and continuous improvement initiatives. Salary range: $79,310.00 - $130,295.00. Guardian emphasizes equal opportunity and notes visa sponsorship is not offered for this role.