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Engineer II, Field Service - Remote Seattle, WA
$65,998–$104,000 year
On-site · Seattle, Washington, United States
Job Summary
The GSS Field Service Engineer II delivers advanced technical service, troubleshooting, maintenance, and customer support for laboratory instrumentation and integrated systems within assigned customer accounts. This role serves as a trusted technical advisor focused on maximizing instrument uptime, operational efficiency, and customer satisfaction through installations, repairs, preventative maintenance, calibrations, validations, and customer training. The FSE also partners closely with customers and internal teams to resolve technical issues, support service delivery, and strengthen long-term customer relationships through proactive communication, responsiveness, and technical expertise. Essential functions include onsite installation, preventative maintenance, troubleshooting, repair, calibration, validation, and upgrade services; diagnosing and resolving complex hardware, software, electrical, mechanical, and application-related issues; delivering exceptional customer service and building relationships; providing customer training and operational guidance; maintaining accurate service documentation; collaborating with cross-functional teams to resolve issues; ensuring compliance with quality standards, safety procedures, and regulatory requirements; independently managing service priorities, scheduling, and territory coverage; supporting escalation management and continuous improvement initiatives; traveling within assigned territory to customer sites. This role requires a Bachelor’s degree in a related technical field, strong technical and customer-facing skills, and willingness to travel regularly. The compensation includes an hourly pay range and a comprehensive benefits package. The posting emphasizes Thermo Fisher Scientific’s commitment to safety, quality, and customer success.
Required Qualifications
- Bachelor’s degree in Biological Sciences, Engineering, or a related technical field
- Strong troubleshooting and diagnostic skills involving hardware, software, integrated systems, and analytical instrumentation
- Strong electrical and mechanical aptitude with the ability to diagnose issues to the component level
- Excellent customer service, communication, interpersonal, and relationship management skills
- Strong organizational, time management, and problem-solving abilities
- Ability to independently manage priorities and work effectively in a fast-paced field environment
- Proficiency with Microsoft Office Suite and service management software platforms
- Ability to read and interpret technical documentation, schematics, and service manuals
- Demonstrated commitment to safety protocols, quality standards, and regulatory compliance
- Valid driver’s license and ability to travel extensively within assigned territory
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