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Engineer II, Field Service
On-site · Beijing, Beijing, China
Job Summary
Field Service Engineer II at Thermo Fisher Scientific responsible for installing, maintaining, troubleshooting, and repairing complex analytical instruments across research, industrial, and healthcare settings. Works with customers to ensure service quality, demonstrating strong electronics and mechanical troubleshooting, ability to read technical documentation and schematics, and effective communication. Travel up to 50-75% within the assigned territory; lifting up to 50 lbs; conducts service activities and prepares detailed reports while adhering to safety and quality standards.
Required Qualifications
- Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments
- Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
- Additional relevant certifications are advantageous
- Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
- Experience with ultra-high vacuum systems and high voltage equipment preferred
- Excellent customer service and communication skills, both written and verbal
- Strong organizational and time management capabilities
- Proficiency with Microsoft Office suite and service management software
- Ability to read and interpret technical documentation and schematics
- Valid driver's license and ability to travel up to 50-75% within assigned territory
- Physical ability to lift up to 50 lbs and work in various laboratory environments
- Proficiency in English required; additional languages beneficial
- Strong problem-solving abilities and capacity to work independently
- Adherence to safety protocols and quality standards
- Ability to respond to customer needs with short notice
- Ability to effectively train and support customers on equipment operation
- Experience documenting service activities and preparing detailed reports
- Demonstrated success in meeting customer satisfaction goals
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