Engineer II, End-User Computing
On-siteTessenderlo, Flanders, Belgium
Job Summary
Respond to technical assistance requests for PCs, printers, mobile devices, and networks via phone, email, or in-person. Log all interactions in the ticketing system and research issues using global standards to provide hardware and software support. Install, configure, and troubleshoot approved software while delivering white-glove support for VIPs and onsite maintenance for local network and server resources. Manage PC and printer site assets, including inventory, disposal, and physical placement, while coordinating with purchasing for inventory refresh. Deploy physical assets, maintain spare parts inventory, and provide ad-hoc application support on a rotational basis. Track and route problems to completion, ensuring compliance with global IT policies and contributing to audits.
Required Qualifications
- High School diploma or A+ certification
- 6+ months of experience working directly with end users
- Knowledge of desktop end-user technologies, including PCs, virus / malware protection, iOS, Android, MAC and Windows
- Experience supporting office automation software and tools including MS Office
- Desire to stay abreast of best practices and technologies that affect the business and ability to retain new skills
- Advanced problem solving skills and the ability to develop creative solutions proactively
- Demonstrated ability to multi-task
- Excellent written and oral communications skills, including ability to document issues and resolutions
- Excellent interpersonal skills and customer focus with ability to work collaboratively and deliver high-quality outcomes for IT and non-IT colleagues
- Team player with ability to work independently in a distributed work environment with little direct supervision
- Must be based in Tessenderlo, Belgium and is an onsite position
Desired Qualifications
- Experience with large multi-national consumer products company
- Experience in manufacturing environment
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