Engineer I-AV Field
On-site · Saint Charles, Missouri, United States
Job Summary
Provide first-level and advanced incident troubleshooting and resolution support for AV systems, including installation, monitoring, maintenance, and optimization of audio video hardware/software in property data centers or training/production environments. Respond to AV control alerts, perform setup/teardown for local/regional/national acts, operate lighting systems for stages, configure and maintain high-end sound equipment, troubleshoot digital signage and video displays, and participate in disaster recovery and AV upgrade rollouts in collaboration with IT teams. Requires strong technical knowledge in AV installation, network basics, customer service, and the ability to work in a resort/casino environment.
Required Qualifications
- High School Diploma or equivalent
- Associates of Applied Science degree in an audio-visual discipline or comparable level of experience preferred
- Two (2) years of experience in an AV Support position, preferred, OR a combination of Audio-Visual Network or Systems Engineering experience
- Two (2) years of experience working on distributed audio systems
- Two (2) years of experience working with distributed video systems
- Two (2) years of experience working with AV Control Systems
- Must have basic computer and networking skills and fundamentals, experience in a resort hotel casino environment preferred
- Must have a high level of technical knowledge relative to the installation and connectivity of audio and video systems, including the configuration, maintenance, and support of new and existing solutions
- Must have strong organizational, analytical, and troubleshooting skills
- Must be knowledgeable in basic and advanced audio, video, and AV control operation and related support and basic troubleshooting techniques
- Must be able to type quickly and accurately, preferably at least 50 wpm
- Must have exceptional customer service, verbal and written communications, interpersonal and telephone etiquette skills; and adopts Company core values
- Must be highly organized, detail-oriented, and able to effectively multi-task
- Must possess and demonstrate skills: Decision Making, Concern for Quality, Exceeds Customer Expectations, Achieving Results, Analytical Thinking, Problem solving, Communication skills
- Ability to acquire gaming license, as required
- Any combination of certifications/experience: CEA, CTS, CAT, Q-Sys, Crestron, Cobranet or Dante Audio
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