Engineer, Applied AI
$129,500–$149,000 year
RemoteUnited States
Job Summary
Design, prototype, and deploy Generative AI solutions across client-facing and internal platforms using large language models, vector databases, and Retrieval-Augmented Generation pipelines. Own hands-on development of AI-powered chatbots and voice agents, ensuring production-grade performance, scalability, and compliance. Build proof-of-concept applications to evaluate emerging use cases in document classification, summarization, and knowledge assistants. Collaborate with vendors to integrate off-the-shelf GenAI platforms and APIs, while optimizing prompt structures and model usage for cost-effectiveness. Partner with ML/AI Ops engineers to establish robust data pipelines and observability for deployed AI applications. This role supports the Data & AI organization at National Debt Relief, a leading consumer debt relief provider helping over 450,000 people settle billions in debt. Full-time remote position.
Required Qualifications
- Bachelor's degree in data science, Computer Science, Statistics, or a related field
- 4 years of experience in machine learning, NLP, or AI engineering, with recent focus on Generative AI
- Proven, hands-on experience building and deploying production-grade AI chatbots in the past 2 years
- Expert-level Python programming skills, including experience with modern ML and GenAI libraries (e.g., LangChain, Transformers, OpenAI, Hugging Face)
- Proficiency in working with vector databases (e.g., FAISS, Pinecone, Chroma, Weaviate) and building RAG pipelines
- Experience with prompt engineering, model tuning, API orchestration, and LLM evaluation strategies
- Solid SQL skills and understanding of how to work with data stored in platforms like Snowflake
- Strong communication skills with the ability to explain complex AI behavior and performance to non-technical stakeholders
- Ability to foster a culture of collaboration, continuous improvement, and innovation
- Computer competency and ability to work with a computer
- Prioritize multiple tasks and projects simultaneously
- Exceptional written and verbal communication skills
- Punctuality expected, ready to report to work on a consistent basis
- Attain and maintain high performance expectations on a monthly basis
- Work in a fast-paced, high-volume setting
- Use and navigate multiple computer systems with exceptional multi-tasking skills
- Remain calm and professional during difficult discussions
- Take constructive feedback
- Available for full-time position
Desired Qualifications
- Experience in financial services or a related industry
- Experience deploying voice AI or conversational AI agents in telephony environments
- Familiarity with Snowflake, dbt, and data pipelines used in support of AI solutions
- Experience working with or integrating Salesforce data and workflows
- Exposure to GenAI use cases including document understanding (OCR/NLP), summarization, or personalized insights
- Prior experience supporting regulated environments or customer service applications
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