Engineer 2 - Software Development & Engineering
On-siteChennai, Tamil Nadu, India
Job Summary
Develop and optimize enterprise-scale ServiceNow solutions leveraging ITSM, CMDB, and TSOM architectures to streamline operational workflows and support intelligent automation. Create and maintain server-side logic, workflows, and integrations with Telecom order management systems for end-to-end order orchestration and lifecycle tracking. Execute data migration activities to transform ITSM and CMDB data, while applying DevSecOps practices to ensure platform stability and security. Collaborate with business partners and architects to deliver reliable improvements, manage software releases, and support production environments across Service Portal and dashboards. Requires 2-5 years of ServiceNow development experience, including scripting and Flow Designer, with a Bachelor's degree in a technical field.
Required Qualifications
- Bachelor's degree in computer science/engineering/information systems or similar technical area
- 2-4+ years of experience in IT service management
- at least 1 years of hands-on experience in ServiceNow development, including Flow Designer and Script Includes
- 1+ years of JavaScript/Python/Java
- REST APIs/integrations
- Databases and cloud fundamentals
- Experience in designing and implementing enterprise-level ServiceNow solutions, including ITSM, TSOM, CMDB, COM, TNI, and other ServiceNow modules
- Experience with integrating ServiceNow with other enterprise systems, such as ERP, CRM, and third-party tools
- 1+ years of MSO/Telecommunications experience with a good blend of functional and technical skills in enterprise OSS/BSS systems
- Experience with AI solutions including AI powered code generation, review, analysis, and software development lifecycle
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
- Regular, consistent and punctual attendance
Desired Qualifications
- Master's degree
- Experience with integrating ServiceNow with other enterprise systems, such as ERP, CRM, and third-party tools preferred
- 1+ years of MSO/Telecommunications experience with a good blend of functional and technical skills in enterprise OSS/BSS systems preferred
- Experience with AI solutions including AI powered code generation, review, analysis, and software development lifecycle preferred
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
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