Engine Field Service Technician - Level II
On-siteTarkwa, Western, Ghana
Job Summary
Deliver rapid and accurate engine diagnostics and repairs by identifying faults efficiently and completing less complex repairs at customer sites. Provide an exceptional customer experience by engaging professionally, responding promptly to needs, and building trust through reliable service delivery. Ensure first-time fix success by utilizing specialized diagnostic tools, following Cummins repair procedures, and preparing correct parts and equipment before work begins. Support equipment reliability through preventive maintenance by performing scheduled inspections and servicing activities that reduce unplanned breakdowns. Contribute to effective problem resolution by recognizing when technical issues require escalation and collaborating with senior technicians. Maintain accurate service documentation by completing service reports, timesheets, warranty claims, and quality records. Adhere to all Health, Safety, and Environmental requirements while maintaining service vehicles and tools in excellent working condition.
Required Qualifications
- Experience in engine diagnostics and repairs
- Ability to identify faults efficiently
- Capability to complete less complex repairs at customer sites
- Experience maximizing equipment uptime and productivity
- Ability to provide an exceptional customer experience
- Skill in engaging customers professionally
- Ability to respond promptly to customer needs
- Capability to build trust through reliable service delivery
- Experience ensuring first-time fix success
- Proficiency in utilizing specialized diagnostic tools
- Knowledge of Cummins repair procedures
- Ability to prepare the correct parts and equipment before work begins
- Experience in preventive maintenance
- Skill in performing scheduled inspections and servicing activities
- Ability to reduce unplanned breakdowns and extend asset life
- Capability to recognize when technical issues require escalation
- Experience collaborating with senior technicians and supervisors
- Ability to achieve the best customer outcome
- Skill in maintaining accurate service documentation
- Experience completing service reports, timesheets, warranty claims, and quality records
- Knowledge of compliance requirements
- Ability to support operational excellence
- Capability to recognize maintenance, repair, or replacement needs
- Skill in improving equipment performance
- Ability to strengthen customer relationships
- Experience promoting a safe and professional work environment
- Knowledge of Health, Safety, and Environmental requirements
- Skill in maintaining service vehicles, tools, and equipment in excellent working condition
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