Engagement Support Specialist
On-site · Arlington, Virginia, United States
Job Summary
Engagement Support Specialist for a U.S. Government cloud engagement program coordinating technical and logistical aspects of engagement kits, licenses, hardware shipments, and collaboration between operational teams, analysts, and government stakeholders. Responsibilities include coordinating kit requests/approvals, tracking status, managing software licenses and hardware logistics, serving as primary point of contact for engagement leads and case managers, producing weekly operational reports, maintaining documentation/configuration records, coordinating provisioning/decommissioning activities, tracking engagement timelines and SLAs, supporting real-time operations, facilitating communication between technical teams and staff, managing resource allocation, and maintaining inventory and capacity planning. Required skills include U.S. Citizenship, active TS/SCI clearance with ability to obtain DHS Suitability, 5+ years in technical support/coordination/program management, strong organization and communication, experience with federal stakeholders, collaboration/project management tools, ability to work under pressure, attention to detail, customer service orientation, and reporting/metrics experience. Desired experience includes cybersecurity/incident response, cloud terminology, IT service management, ticketing/workflow systems, federal procurement knowledge, and 24/7 operational support.
Required Qualifications
- U.S. Citizenship
- Active TS/SCI clearance
- Must be able to obtain DHS Suitability
- 5+ years of experience in technical support, coordination, or program management roles
- Strong organizational and multitasking abilities
- Excellent written and verbal communication skills
- Experience working with federal government stakeholders
- Proficiency with collaboration and project management tools
- Ability to work effectively under pressure and manage competing priorities
- Strong attention to detail and documentation skills
- Customer service orientation with technical aptitude
- Experience with reporting and metrics tracking
- Bachelor's degree in Business Administration, Information Technology, or related field, or High School diploma and 7+ years of directly relevant experience
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