Engagement Specialist
$52,264–$52,264 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Contact victims and witnesses to obtain supporting depositions and required documentation while explaining the criminal justice process. Assist victims with orders of protection, victim notification registration, and referrals to advocacy, counseling, and supportive services. Serve as a liaison between victims, Assistant District Attorneys, law enforcement agencies, and other criminal justice partners to ensure timely case progression. Coordinate follow-up to ensure timely completion of required documentation and maintain accurate records of supporting materials. Participate in trainings, outreach initiatives, and community events while collaborating with supervisors to address sensitive or complex matters. Work collaboratively with staff to address sensitive or complex matters and assist in onboarding and training new staff. This role is part of the Early Engagement Case Support Unit, which acts as an initial point of contact for crime victims and witnesses.
Required Qualifications
- Bachelor's degree from an accredited college
- Must be able to work one 12:00 pm - 8:00 pm late night shift weekly
- High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above
- Education and/or experience which is equivalent to 1 above
- Authorization to work in the United States
- Looking for candidates that could commit to one (1) year to the hiring unit
- Ability to demonstrate a high level of confidentiality and sensitivity to victim issues
- Ability to perform under pressure in a fast-paced environment
- Must be detail oriented
- Self-motivated
- Able to multi-task
- High concern for data accuracy
- Dependable team player who works collaboratively and cooperatively with staff in a team-oriented environment
- Strong organizational and computer skills
- Ability to follow directions and apply proper policies, procedures, and guidelines
- Ability to handle high caseload and set priorities
- Ability to interact effectively with victims, witnesses, Assistant District Attorneys, law enforcement officers and criminal justice personnel
- Ability to work overtime and flexible hours including holidays, evenings, and weekends
Desired Qualifications
- Spanish speaking proficiency is a plus
- American Sign Language (ASL) proficiency is a plus
- Experience working with crime victims
- Familiarity with the criminal justice system
- Training and/or experience in retail, customer-service and advocacy preferred
- Social service degrees
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