Engagement Specialist (Front Desk)
On-siteHendersonville, North Carolina, United States
Job Summary
Answer phones, respond to inquiries, and relay information to providers while maintaining client confidentiality. Prepare clients for clinic visits by updating demographic and insurance information in the Electronic Health Record, ensuring all documentation is accurately completed and verified during the visit. Collect and post payments and insurance co-pays, manage client documents, and update all client data with precision. Adhere strictly to agency processes, HIPAA regulations, and patient confidentiality standards. This role supports the interdisciplinary behavioral health team at Blue Ridge Health, a nonprofit system of Federally Qualified Health Centers serving communities throughout Western North Carolina.
Required Qualifications
- High school diploma or equivalent
- Stellar communication skills that allow you to easily and effectively communicate with staff, patients, providers, peers, supervisors and community stakeholders
- Adhere to HIPAA regulations and patient confidentiality
- Ability to travel to nearby sites as needed
Desired Qualifications
- One year experience working in a medical office environment preferred
- Basic medical terminology preferred
- Proficient computer skills including Microsoft Office, Excel, Outlook
- Electronic Health Records and Practice Management Systems experience preferred
- Bi-Lingual (preferred, but not required)
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