Engagement Manager, Strategic
$110,000–$180,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Serve as the primary point of contact and senior strategic advisor for a portfolio of 5 to 10 complex enterprise customers, owning the full journey from onboarding through measurable outcomes. Lead engagements involving multiple stakeholders and executive sponsors, independently managing escalations and conducting regular strategic business reviews to identify opportunities and mitigate risk. Develop deep expertise in AI search strategies to advise customers on sophisticated marketing programs, while partnering with Sales, Product, and Engineering to resolve technical challenges. Mentor Engagement Associates and newer managers, improving team playbooks and practices. Collaborate cross-functionally to ensure value delivery aligns with commercial goals for the company's highest-value accounts.
Required Qualifications
- At least 6 years of experience working with enterprise or strategic customers to drive complex, high-stakes outcomes in a customer success, account management, or consulting capacity
- A track record of independently owning highly complex customer engagements involving multiple stakeholders, executive sponsors, and competing priorities
- Excellent communication skills, with the ability to advise, present to, and influence senior and executive stakeholders
- Self-motivated and driven, with a passion for building deep, trusted customer relationships
- Comfortable operating in ambiguous, high-visibility situations and creating new approaches when existing playbooks fall short
- Strong analytical mindset with comfort working with quantitative data
- Ability to own processes end to end with strong critical thinking and project management skills
- Experience mentoring, coaching, or informally guiding other team members
- Experience in the search or marketing industry
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