Engagement Manager, Life Sciences

Own the customer program end-to-end, from contract signature through expansion, acting as the single owner with clear milestones and cadence. Partner with the account team to scope engagements for excellence, directing the delivery pod of Forward Deployed Engineers and Integration teams to keep programs on track. Earn trust with C-suite sponsors and data scientists by bridging strategic intent with day-to-day delivery and leading solutioning conversations as a peer. Drive adoption through rollout, enablement, and change management to ensure shipped solutions are used, while turning engagements into growth by uncovering new use cases and expansion opportunities. Convert field intelligence into product feedback, escalations, and commercial signals to fuel the broader team.