Engagement Manager - Japan
On-siteTokyo, Tokyo, Japan
Tokyo, Tokyo, JapanOn-siteFull TimeMedium
Full TimeMedium
Job Summary
Design tailored adoption playbooks and multi-year change-management programs for enterprise legal clients, sequencing initiatives from initial rollout to firm-wide scaled transformation. Lead the post-sale customer experience by orchestrating cross-functional teams to accelerate adoption, driving measurable ROI, and translating feedback into product roadmap adjustments. Serve as a strategic advisor to senior stakeholders, managing success plans, enablement, and value reviews while partnering with GTM to ensure seamless handoffs and identify expansion opportunities.
Required Qualifications
- Strong management consulting background
- Experience designing and delivering change management and adoption programs within large, complex organisations
- Experience building client transformation roadmaps and adoption plans, then driving measurable outcomes
- A track record of working with enterprise clients and senior stakeholders
- Strong program and project management skills across multiple workstreams
- Excellent written, verbal and interpersonal communication skills
- High EQ
- A genuine interest in AI and how it can transform complex industries
- Comfort working in fast-paced, early-stage environments where you help build the playbook
- A data-led approach, focused on customer health and outcomes over process
Desired Qualifications
- Experience at a leading global firm
- Experience within high-growth B2B SaaS or Legal Tech
- Experience working with legal, compliance or other regulated industries
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