Engagement Manager

Own the full managed services lifecycle for healthcare clients using InterSystems platforms, managing onboarding, steady-state operations, renewals, and expansion. Ensure successful transitions from implementation to operational support by establishing governance structures, defining service scopes, and maintaining documented success plans aligned to clinical and interoperability objectives. Lead complex discussions on service performance, scope changes, and contract alignment while owning financial performance and monitoring service consumption relative to contracted scope. Oversee incident management for mission-critical healthcare applications, escalating systemic risks and leading executive communications following major outages impacting clinical workflows. Partner with Sales on account strategy and coordinate with cross-functional teams across delivery, engineering, cloud, and support organizations to ensure SLA compliance and regulatory adherence. Drive continuous improvement of operational processes and capture feedback to inform product evolution.