Engagement Manager - Client Partner
RemoteUnited States
Job Summary
Lead client engagements and manage end-to-end sales cycles to drive growth within banking accounts. Own profitability and NPS across a portfolio while partnering with clients to develop transformation agendas and value creation. Manage proposals with full accountability, ensuring high quality through competitive analysis and sales enablement collaboration. Create and execute strategic account plans to maximize revenue by driving cross-sell, volume ramps, and client satisfaction. Scout new opportunities by participating in review meetings, identifying problem statements, and mapping customized solutions. Mentor teams for seamless delivery and maintain C-level touchpoints through regular objective-based interaction forums.
Required Qualifications
- 10+ years of overall experience
- at least 6+ years in a client facing role
- in a solutions or account management capacity
- in the consulting or offshore/outsourcing industry
- Domain knowledge and experience in banking
- experience in credit cards
- experience in payment networks
- Demonstrated ability to communicate effectively
- vertically
- horizontally
- internally
- in client organizations
- ability to create and deliver compelling presentations
- Good understanding of new and emerging Digital/Cloud/SaaS technologies
- Strong problem-solving ability
- aptitude to identify strategic solutions to business problems
- with enterprise-wide implications
- as a trusted strategic partner to clients
- Must be capable of multitasking
- with rapidly changing priorities
- and manage multiple tasks in a dynamic environment
- Must be detail-oriented
- and able to develop, execute, lead, and maintain complex projects, programs, and assignments
- Must have highly developed customer relations
- and negotiation skills
- with the ability to effectively consult and influence senior executives
- Able to provide verifiable references
- Must have proven ability to contribute to business development efforts
- and to lead and manage multiple distributed teams
- to achieve client goals
- Bachelor's / Master's degree from an accredited institution
- Strong understanding changing landscape of analytics
- data
- digital operations
- BPS
- in the Banking industry
- Proven track record in execution
- and over-achieving financial and non-financial targets
- Strong writing skills
- presentation skills
- conceptual skills
- analytical skills
- interpersonal skills
- Willingness to travel to meet client needs
Desired Qualifications
- Location: US, Preferably NY/NJ
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