Engagement Manager, Canada
On-siteToronto, Ontario, Canada
Job Summary
Design tailored adoption playbooks and execute multi-year change-management programs for enterprise legal clients, sequencing initiatives from initial rollout to firm-wide scaled adoption. Act as a strategic advisor to drive value realization by orchestrating cross-functional engagement with GTM, Product, and Engineering teams to accelerate client success and identify expansion opportunities. Translate customer feedback into actionable roadmap inputs while maintaining end-to-end account context and coordination. Lead onboarding and long-term value realization for a portfolio of high-growth accounts, ensuring seamless handoffs and measurable outcomes.
Required Qualifications
- A consulting or transformation background, with a demonstrated track record of designing and delivering change-management programs inside large, complex organizations
- Experience building tailored, client-level transformation roadmaps and adoption plans and steering them to measurable outcomes
- 4 - 8+ years in management consulting, customer success, account management, or a related field, ideally with exposure to high-growth B2B SaaS or Legal Tech
- A track record of driving adoption, retention, and satisfaction with enterprise clients and senior stakeholders
- Experience working with legal, compliance, or other regulated and complex industries or the ability to learn a complex domain exceptionally fast
- Strong program and project management skills
- Excellent communication skills — written, verbal, and interpersonal
- High EQ: you know when to listen, when to advise and when to act
- Comfort with metrics and driven by data, customer health, and outcomes over process
Desired Qualifications
- A love of fast-paced, early-stage environments where you help build the playbook, not just follow it
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