Engagement Coordinator (Temp-to-Perm)
$37,336–$39,832 year
Remote · United States
Job Summary
Engagement Coordinator to reach out to active insured members and schedule their annual wellness/benefit exam via outbound calls using a Progressive dialer; responsibilities include member relationship building, appointment coordination and support, and maintaining operational documentation. Requires healthcare terminology familiarity, strong communication and customer service skills, proficiency with Microsoft Office and dialer systems, and the ability to work a Monday–Friday 9am–6pm EST schedule from a home-based setup. The role is temporary (90 days) with potential to convert to a permanent position, and offers remote work flexibility depending on campaign needs.
Required Qualifications
- Minimum of a High School diploma
- Recent experience in a healthcare setting and/or 2-3 years of experience working in an outbound, sales focused, customer centered, production driven environment
- Understanding of medical terminology
- Proficient with Microsoft Office Suite and Dialer experience
- Flexibility and ability to adapt to changing work aspects that may include different campaigns, lists, leads, making manual calls, reminder calls, and follow up text messages as needed
- Ability to work schedule of Monday through Friday between 9am-6pm EST
- Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen
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